Cashi — Terms and Conditions

1. Effective Date; Acceptance of Terms

Effective Date: 4 June 2026

These Terms and Conditions (hereinafter referred to as the “Terms”) govern your use of the Cashi platform and related services (“Services”). By accepting these Terms, you enter into a legally binding agreement with Cashi Ltd., a company incorporated in Hong Kong.

Certain regulated components of the Services are performed by regulated/licensed affiliates of Cashi. As of the date these Terms were last updated, such affiliate is GBP Payments Corp., a FINTRAC-registered Money Services Business incorporated in Canada (“GBP”). Additional regulated entities may be added to these Terms from time to time as Cashi’s business develops. By accepting these Terms, you acknowledge GBP’s roles in delivering those functions, and you consent to GBP processing your personal data in accordance with the Privacy Policy.

References to “Cashi,” “we,” “us,” or “our” in connection with a regulated activity shall be construed as references to the registered or licensed affiliate of Cashi Ltd., or the relevant Partner, that carries on that activity, as the context requires.

By accessing or using any Services, including creating an Account, using the Custodial Wallet, or spending via the Card, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy and any supplemental policies referenced herein. If you do not agree, you must not access or use our Services.

2. Definitions

The following defined terms apply throughout these Terms:

“Account” means the registered user account you create to access the Services.

“Card” means the payment card issued to you under the Cashi card program by the card issuing partner and facilitated on the VISA network.

“Custodial Wallet” means the digital wallet maintained by Cashi on your behalf for the purpose of holding Supported Assets.

“Limits” means any transaction, balance, or usage limits imposed by Cashi or its Partners from time to time.

“Partners” means the third-party service providers engaged by Cashi to deliver or support the Services, including (without limitation) the card issuing partner, the card network, the payment processor, the identity verification provider, the blockchain analytics provider, and other service providers.

“Supported Assets” means the cryptocurrencies and digital assets that Cashi supports from time to time, as listed on the Cashi platform.

“User” means any individual that registers for and uses the Services.

3. Eligibility; Account Registration; Identity Verification; Ongoing Due Diligence

3.1 Eligibility

To use the Services, you must: (a) be at least 18 years of age or the minimum legal age in your jurisdiction, whichever is higher; (b) not be a resident or national of a jurisdiction in which the use of the Services is prohibited or restricted by applicable law; (c) not be listed on any applicable sanctions list maintained by relevant authorities; and (d) have the legal capacity to enter into these Terms. To the extent Cashi has not solicited, marketed, advertised, or otherwise promoted the Services to you, you acknowledge and agree that you have accessed and requested them at your own exclusive initiative. This acknowledgment applies only to the specific Services you have requested; any further product or service may require a separate request made on your own initiative.

3.2 Account Registration

You must create an Account and provide accurate, current, and complete information during the registration process. You are responsible for maintaining the accuracy of your Account information and for updating it promptly if it changes.

3.3 Identity Verification (KYC)

As part of our regulatory and compliance obligations, we require identity verification before granting access to certain features. Cashi engages a third-party identity verification provider to facilitate this process. By using the Services, you consent to the collection, processing, and verification of your identity information by our verification provider in accordance with our Privacy Policy and the provider’s own terms and privacy practices.

You agree to provide truthful, complete documentation and information as requested. Cashi reserves the right to refuse, delay, or restrict access to the Services if identity verification cannot be completed to Cashi’s satisfaction in its sole discretion.

The identity and verification information you provide during onboarding (“KYC Data”) may be shared with other licensed or registered entities within the Cashi group to deliver the Services and satisfy their respective regulatory obligations. Your KYC Data already on file will be relied upon by the receiving entity to the extent permitted by applicable law, and you may be asked to provide additional information if required by that entity’s regulatory obligations. Where you choose to use a service provided by one of our Partners, you also authorize us to share your KYC Data with that Partner so it can meet its own verification obligations, as further described in our Privacy Policy.

3.4 Ongoing Due Diligence

Cashi may conduct ongoing and enhanced due diligence on your Account and activity at any time, in accordance with applicable anti-money laundering (“AML”), counter-terrorist financing (“CTF”), counter-proliferation financing (“CPF”), and sanctions requirements. You agree to cooperate with any such requests, including providing additional information or documentation as reasonably required by Cashi.

4. Services Overview

4.1 Dealing with Your Supported Assets

  1. Your assets. Supported Assets credited to your Custodial Wallet are your property and are held by Cashi for you. Cashi does not own them, acquires no right, title, or interest in them, and they are not available to the creditors of Cashi or of any licensed affiliate holding them.
  2. Segregation. Cashi maintains internal books and records that identify the Supported Assets held for you separately from Cashi’s own assets and from assets held for other users. For on-chain efficiency, assets may be held in omnibus wallets; your individual entitlement is determined by Cashi’s internal ledger, which Cashi reconciles against on-chain balances.
  3. Use only on your instruction. Cashi acts in respect of your Supported Assets only on your instruction or as expressly permitted under these Terms. Cashi will not lend, pledge, hypothecate, rehypothecate, or otherwise use Supported Assets held in your Custodial Wallet for its own account or for the account of any other person. Nothing in this paragraph prevents Cashi from deducting, converting, or applying Supported Assets held in your Custodial Wallet for the purposes of the Services where you have instructed Cashi to do so. In particular, when you make a Card transaction, you instruct and authorise Cashi to deduct the corresponding amount of Supported Assets from your Custodial Wallet and to convert and apply it as required to settle that transaction through the card-issuing partner and payment processor (see Section 5).
  4. Supported Assets only. The Custodial Wallet supports only Supported Assets. Cashi is not responsible for assets sent to a Cashi address that are not Supported Assets and is under no obligation to recover or replace them.
  5. Withdrawal. You may withdraw Supported Assets from your Custodial Wallet at any time, subject to applicable settlement periods, Limits, network availability, and applicable AML/CTF/CPF and sanctions requirements (including identity verification).
  6. Sub-custody. Cashi may appoint qualified sub-custodians to hold some or all of the Supported Assets, and may transfer Supported Assets to a successor or additional custodian where necessary to continue providing the Services. Cashi remains responsible for its sub-custodians within the scope of Section 14.

You acknowledge the inherent risks of digital asset custody described in Section 10.

4.2 Crypto Transfers

You may transfer Supported Assets to and from your Custodial Wallet, subject to applicable Limits and network availability. Please note:

  1. Blockchain transactions are generally irreversible once confirmed. Cashi is not responsible for assets sent to incorrect addresses or on unsupported networks.
  2. Network fees (also known as gas fees or miner fees) may apply and are determined by the relevant blockchain network, not by Cashi.
  3. Transfers require a minimum number of blockchain confirmations before being credited to your Custodial Wallet. Confirmation times vary by network.

4.3 Card Spending Model

The Cashi card program under the Services allows you to spend the value associated with your Account via a Card. Card transactions are processed on traditional payment rails by our card issuing partner through the VISA network, with payment processing handled by our third-party payment processor. Additional terms from these Partners may apply to Card transactions and are incorporated by reference where applicable (see Section 5).

4.4 No Fiat Conversions; No Fiat Payment Services

Cashi does not itself convert fiat currency and does not provide fiat payment, money transmission, or stored-value services. The Services provided by Cashi are limited to cryptocurrency-related operations as described herein.

Where the Services allow you to convert between fiat currency and Supported Assets (e.g., to add funds (on-ramp) or withdraw funds (off-ramp), or as part of the card-spending flow), that conversion and any associated fiat processing are performed by a third-party Partner, and not by Cashi. The Partner’s own terms apply to its services (see Section 12).

5. Card Program Terms

Your use of the Card is subject to additional terms and conditions imposed by the card issuing partner, the card network, and the payment processor. In the event of any conflict between these Terms and the terms of such Partners with respect to card-rail matters (including card issuance, authorisation, disputes, chargebacks, and merchant settlement), the terms of the relevant Partner shall prevail.

5.1 Disputes and Chargebacks

Disputes relating to card transactions (including merchant disputes and chargebacks) are governed by the card issuing Partner’s and the card network Partner’s applicable dispute resolution procedures. You should contact Cashi support in the first instance, and we will facilitate your dispute with the relevant Partner.

5.2 Merchant Issues

Cashi is not responsible for the quality, safety, legality, or delivery of goods or services purchased using the Card. Any issues with a merchant should be resolved directly with the merchant or through the applicable dispute process described in Section 5.1.

6. Fees

Your use of the Services may be subject to applicable fees and spreads (“Fees”) calculated at our discretion. Certain blockchain transfers may be subject to network fees determined by the relevant blockchain network. We will notify you of the total cost of each spending activity or on-chain transfer, inclusive of any applicable Fees, before you authorise the spending or transfer. By using the Services you agree to pay all applicable Fees. Failure to pay all outstanding Fees promptly upon request may result in the suspension or restriction of your access to the Services until all such amounts have been settled in full. All Fees paid are strictly non-refundable.

Each obligation to pay any amount under these Terms shall be treated as a separate and independent obligation from all other payment obligations arising under these Terms.

7. User Responsibilities; Security; Device and Credential Protection; Unauthorized Activity

7.1 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including passwords, PINs, and any authentication tokens. You must not share your credentials with any third party.

7.2 Device Protection

You are responsible for securing any device used to access the Services, including enabling appropriate security measures such as screen locks, updated software, and anti-malware protections.

7.3 Reporting Unauthorized Activity

You must notify Cashi immediately upon becoming aware of any unauthorized access to your Account, loss of credentials, or suspected security breach by contacting us at support@cashi.com. Failure to report unauthorised activity promptly may affect your ability to recover losses, to the extent permitted by applicable law.

8. Prohibited Activities

You agree not to use the Services for, or in connection with, any of the following:

  1. Fraud, misrepresentation, or impersonation.
  2. Money laundering, terrorist financing, or the financing of proliferation of weapons of mass destruction.
  3. Transactions involving proceeds of crime or any illegal activity.
  4. Transactions that violate or attempt to circumvent applicable sanctions laws, regulations, or programs.
  5. Activity that violates the intellectual property rights or other rights of any third party.
  6. Attempts to interfere with, disrupt, or compromise the integrity or security of Cashi’s systems, networks, or services.
  7. Any attempt to circumvent controls, Limits, verification requirements, or other compliance measures implemented by Cashi or its Partners.
  8. Any other activity that Cashi reasonably determines to be harmful, deceptive, or in violation of these Terms or applicable law.

Cashi reserves the right to take any action it deems appropriate in response to Prohibited Activities, including suspension or termination of your Account and reporting to relevant authorities.

9. Compliance and Monitoring

9.1 AML/CTF/CPF and Sanctions

Cashi maintains an AML/CTF/CPF and sanctions compliance program in accordance with applicable laws and regulations. This includes, among other things, identity verification and sanctions screening of users and transactions against relevant sanctions lists.

9.2 Transaction Monitoring

Cashi conducts ongoing monitoring of transactions and Account activity using internal systems and third-party blockchain analytics tools. You acknowledge and consent to this monitoring as a condition of using the Services.

9.3 Reporting Obligations

Cashi may be required to file reports, provide information to, or cooperate with law enforcement agencies, regulators, or other governmental authorities, as required by applicable law. Cashi is not obligated to inform you of any such reporting unless required to do so by applicable law.

10. Crypto Risk Disclosures

By using the Services, you acknowledge and accept the following risks, which are not exhaustive:

  1. Volatility: The value of cryptocurrencies and digital assets can fluctuate significantly in short periods. You may experience substantial losses.
  2. Irreversibility: Blockchain transactions are generally irreversible once confirmed. Cashi cannot reverse or recover assets sent in error.
  3. Forks and Protocol Changes: Blockchain networks may undergo forks, protocol changes, or other events that may affect Supported Assets. Cashi does not guarantee support for all forks or airdrops.
  4. Downtime and Service Interruptions: Access to the services may be disrupted due to network congestion, maintenance, cyberattacks, or events beyond Cashi’s control.
  5. Third-Party Risk: Cashi relies on third-party Partners to deliver certain aspects of the services. Failures, errors, or disruptions at the Partner level may affect your use of Cashi services.
  6. No Government Protection or Deposit Insurance: Supported Assets held in your Custodial Wallet are not deposits and are not protected by any government deposit protection or compensation scheme in any jurisdiction. If Cashi were to become insolvent or cease operations, you may not recover the full value of your assets.
  7. Regulatory Risk: The regulatory environment for digital assets is evolving. Changes in law or regulation may restrict or prohibit your use of the services, in whole or in part.

Cashi does not provide investment advice. Nothing in these Terms or on the Cashi platform should be construed as a recommendation to buy, sell, hold, or otherwise transact in any digital asset.

By creating an Account and accepting these Terms, you confirm that you have read, understood, and accepted the risks described in this Section 10.

11. Suspension, Restrictions, and Termination

Cashi may, in its sole discretion and without prior notice where permitted by applicable law, suspend, restrict, or terminate your Account or access to any or all of the Services in any of the following circumstances:

  1. Where required or requested by applicable law, regulation, court order, or governmental authority.
  2. Where Cashi suspects or detects Prohibited Activities or a breach of these Terms.
  3. In connection with any compliance investigation or review.
  4. Where Cashi determines in its sole discretion that continued provision of the Services to you poses an unacceptable risk.
  5. At your request, subject to completion of any outstanding obligations.

Upon termination, Cashi will, subject to applicable legal and regulatory requirements (including data, record retention, AML/CTF/CPF and sanctions obligations), facilitate the withdrawal of any remaining Supported Assets in your Custodial Wallet, where technically and legally feasible. Cashi is not liable for any losses arising from the suspension, restriction, or termination of your Account to the extent permitted by applicable law.

The Services involve integration with or reliance on third-party Partners. Each Partner may have its own terms, conditions, and privacy practices, which are separate from and in addition to these Terms.

The Cashi platform may contain links to third-party websites or services. Cashi does not control and is not responsible for the content, policies, or practices of any third-party website or service.

To the fullest extent permitted by applicable law, Cashi shall not be liable for any loss, damage, or disruption caused by or in connection with the acts or omissions of any third party, including Partners, except as required by applicable law.

13. Disclaimers

The Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including (without limitation) implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Cashi does not warrant that the Services will be uninterrupted, error-free, or secure.

Nothing in these Terms or on the Cashi platform constitutes investment, financial, tax, or legal advice. You should seek independent professional advice before making decisions based on the use of the Services.

14. Limitation of Liability; Indemnity

14.1 Disclaimer of Warranties

The Cashi platform, products, and all Services provided by Cashi are made available strictly on an “as is” and “as available” basis, without any guarantee of uninterrupted access, accuracy, or reliability. Except as expressly stated in these Terms, and to the fullest extent permissible under applicable law, Cashi expressly disclaims all representations, warranties, and conditions of any kind, whether express, implied, statutory, or otherwise. This includes, without limitation, any implied warranties of merchantability, satisfactory quality, suitability, fitness for a particular purpose, non-infringement, or compatibility with any particular system or device, in respect of the Services or any goods provided in connection therewith. This disclaimer shall apply irrespective of any prior course of dealing, custom, trade practice, or usage between the parties. To the extent that applicable law does not permit the full exclusion of certain warranties or representations, Cashi’s liability in relation to any such non-excludable warranty shall be limited, at our sole and absolute discretion, to: (i) the re-supply, replacement, or repair of the affected Services; or (ii) payment of the reasonable cost associated with such re-supply, replacement, or repair of the Services.

14.2 Exclusion of Liability

To the fullest extent permitted by applicable law, and notwithstanding any other provision of these Terms, neither Cashi nor any of Cashi’s directors, officers, employees, agents, or representatives shall be liable to you for any loss, damage, cost, expense, or claim, whether direct or indirect, arising from or in connection with:

  1. any event or circumstance beyond our reasonable control, the consequences of which could not have been avoided despite the exercise of all due care, including but not limited to acts of God, force majeure, war, civil unrest, natural disasters, strikes, lockouts, disruptions to transport or infrastructure, or any act or order of a domestic or foreign governmental authority;
  2. any delay, interruption, suspension, discontinuance, or failure in the operation of the Services;
  3. any rejection, denial, or refusal to process, execute, or authorise any transaction, whether in whole or in part, and for any reason whatsoever, including but not limited to compliance with applicable laws, regulatory requirements, or internal risk management policies;
  4. your inability to initiate or complete any transaction as a result of scheduled maintenance, system failure, downtime, or the unavailability of the Cashi platform, App, network infrastructure, or any hardware or software operated by Cashi or by any third party, including any Partner;
  5. any access to or use of your enabled device or the Services by any third party, whether such access was authorised or unauthorised by you;
  6. the theft, loss, or compromise of your enabled device;
  7. any action taken or omitted by us in compliance with applicable laws, regulations, court orders, or card network rules; or
  8. any loss of profits, loss of revenue, loss of business opportunities, or any exemplary, punitive, special, incidental, indirect, or consequential damages, regardless of whether such damages were foreseeable, and whether or not Cashi was advised of the possibility of such damages. The parties hereby agree that all such damages are expressly excluded.

14.3 Cap on Liability

In any event, the total aggregate liability of Cashi arising out of or in connection with the provision of any Services under these Terms shall not exceed the total value held in your Custodial Wallet, as applicable, as at the date on which the relevant claim first arises.

14.4 Third-Party Service Providers

Cashi shall not be held liable for any act, omission, error, or fault on the part of any third-party service provider, including Partners, engaged or instructed by us in connection with the Services. Our responsibility in respect of such third-party service providers shall be limited to exercising reasonable care in their selection, appointment, and instruction, and shall not extend to any sub-contractors, agents, or other parties engaged by such third-party service providers.

14.5 Non-Excludable Liability

Nothing contained in these Terms shall operate to exclude or limit Cashi’s liability for fraud, wilful misconduct, or for death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

15. Changes to Terms

Cashi reserves the right to modify, amend, or update these Terms at any time. If we make material changes, we will use reasonable efforts to notify you (for example, by email, in-App notification, or by posting a notice on the Cashi platform) prior to the changes taking effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must discontinue use of the Services.

16. Governing Law; Dispute Resolution; Venue

16.1 Governing Law

Unless expressly stated otherwise in the relevant sections of these Terms, these Terms and any non-contractual obligations arising out of or in connection herewith shall be governed by, and construed and interpreted in accordance with, the laws of the Hong Kong Special Administrative Region (“Hong Kong”).

16.2 Arbitration

Any dispute, controversy, difference, or claim arising out of, relating to, or in connection with these Terms, including but not limited to any question regarding its existence, formation, validity, interpretation, performance, enforcement, breach, or termination, as well as any dispute concerning non-contractual obligations arising out of or in relation to these Terms, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (“HKIAC”) in accordance with the HKIAC Administered Arbitration Rules in effect at the time the Notice of Arbitration is submitted.

16.3 Arbitration Procedures

You and Cashi mutually agree to the following terms in respect of any arbitration proceedings commenced under Clause 16.2:

  1. the governing law of this arbitration clause shall be the laws of Hong Kong;
  2. the juridical seat of arbitration shall be Hong Kong;
  3. unless otherwise mutually agreed upon by both parties in writing, the tribunal shall consist of a sole arbitrator, who shall possess demonstrable expertise in both legal and technological matters relevant to the subject matter of the dispute;
  4. in the event that the parties are unable to reach agreement on the appointment of the arbitrator within fifteen (15) business days of the dispute being referred to arbitration, the arbitrator shall be appointed by HKIAC in accordance with its applicable rules and procedures; and
  5. all arbitration proceedings, including any submissions, correspondence, and hearings, shall be conducted in the English language.

16.4 Injunctive Relief

Notwithstanding any other provision contained in these Terms, you acknowledge and agree that Cashi retains the right to seek and obtain injunctive relief, interim measures, or any equivalent form of urgent legal remedy from any court of competent jurisdiction, in any jurisdiction, as Cashi may deem necessary to protect its rights, interests, or intellectual property, without being required to first submit such matters to arbitration.

16.5 Third Party Rights

  1. Save as provided in paragraph (b), a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong) to enforce, or to enjoy the benefit of, any term of these Terms.
  2. Each registered or licensed affiliate of Cashi Ltd. (including GBP), each Partner, and each director, officer, employee, and agent of any of them, may rely on and enforce any provision of these Terms that excludes or limits its liability or otherwise confers a benefit or protection on it, subject to and in accordance with these Terms.
  3. Notwithstanding paragraph (b), no consent of any person who is not a party to these Terms is required for any variation, amendment, rescission, or termination of these Terms, including any change made by Cashi under Section 15.

17. Contact Information

If you have questions, complaints, or feedback regarding these Terms or Cashi services, please contact us through the following official channels:

Primary: In-app support, accessible via the Help section of the Cashi app

Secondary: Email at support@cashi.com

Important: Cashi will never contact you through unofficial channels — including unsolicited calls, third-party messaging apps, or social media — to request your account credentials, passwords, authentication codes, or to instruct you to transfer assets. If you receive any such communication purporting to be from Cashi, refrain from responding and report it to us immediately through the channels above.

Last updated: 4 June 2026